Last updated: 9 August 2026

1. Introduction

RehaPro Sàrl (“we”, “us”, “our”) places great importance on protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use our services.

As our customers are primarily based in Europe, this policy is designed to comply with the European Union General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).

Data Controller:

RehaPro Sàrl
Route de Jussy 38C
1226 Thônex
Geneva, Switzerland

Email: info@rehapro.ch
Phone: +41 78 247 66 33

2. Personal Data We Collect

We collect personal data primarily through the following forms available on our website.

2.1 Contact Form

• First and last name

• Email address

• Telephone number

• Subject and content of your message

2.2 Quotation Request Form

• First and last name

• Email address and telephone number

• Information about the requested product(s)

• Where applicable, information about the patient's specific needs (health data)

2.3 Product Trial Request Form

• First and last name

• Email address and telephone number

• Information about the product requested for trial

• Where applicable, information about the patient's profile (health data and sensitive personal data)

2.4 Automatically Collected Data

When you browse our website, certain data is automatically collected through Google Analytics and Google Search Console:

• IP address (anonymised)

• Browser type and operating system

• Pages visited, visit duration and browsing behaviour

• Search queries that led visitors to our website

• Website performance and indexing data

For further information, please refer to our Cookie Policy below.

2.5 Sensitive Personal Data (Health Data)

As part of our activities involving neurorehabilitation equipment, quotation or product trial request forms may involve the submission of information relating to a patient's health (for example, medical conditions or specific needs).

Such information is provided voluntarily by healthcare professionals or patients themselves and is subject to enhanced protection in accordance with Article 9 of the GDPR.

3. Purposes of Data Processing

Your personal data is collected and processed for the following purposes:

• Contact requests: Responding to your enquiries and requests for information.

• Quotation requests: Preparing personalised quotations and providing commercial follow-up.

• Product trial requests: Organising product trials and providing the necessary follow-up.

• Website analytics (Google Analytics/Search Console): Analysing website traffic, improving website content and optimising search engine visibility.

We do not process your personal data for automated profiling or automated individual decision-making.

4. Legal Basis for Processing (GDPR)

We process personal data on the following legal grounds:

• Performance of a contract or pre-contractual measures: Processing quotation requests and product trial requests.

• Explicit consent: Processing health-related data and using non-essential cookies.

• Legitimate interests: Responding to contact enquiries and improving our website through analytics.

• Legal obligations: Retaining commercial and accounting records as required by law.

5. Recipients of Personal Data

Your personal data may be shared with:

• Authorised internal staff (sales team and technical support).

• Our distribution partners, exclusively when necessary for product delivery or trials.

• Google (Analytics and Search Console), acting as a technical service provider.

• Our website hosting and email service providers.

We do not sell or rent your personal data to third parties for commercial purposes.

6. International Data Transfers Outside Switzerland and the EU

Google Analytics and Google Search Console may involve the transfer of personal data to the United States.

Google participates in the EU-US Data Privacy Framework, which provides an adequate level of data protection for transfers covered by the framework.

7. Data Retention Periods

We retain your personal data for the following periods, depending on its nature and purpose:

• Contact forms: Data is retained for 12 months following our last communication with you.

• Quotation requests: Data is retained for 3 years from the date of the request for commercial follow-up purposes, or throughout the contractual relationship if an agreement is concluded.

• Product trial requests: Data is retained for the duration of the trial and an additional 12-month follow-up period.

• Health data: Health-related information is deleted as soon as the purpose for which it was collected (preparing a quotation or organising a product trial) has been fulfilled, unless a legal obligation requires longer retention.

• Google Analytics data: Data is retained for 14 months, with IP anonymisation enabled in our configuration.

• Accounting and commercial records: In accordance with Swiss legal requirements, these documents are retained for 10 years.

After these periods, your personal data will be deleted or anonymised unless a legal obligation requires further retention.

8. Your Rights

Under the GDPR and the Swiss FADP, you may have the following rights, subject to applicable legal conditions:

• Right of access to your personal data

• Right to rectify inaccurate personal data

• Right to erasure of your personal data

• Right to restriction of processing

• Right to object to processing, particularly for direct marketing purposes

• Right to data portability

• Right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal

To exercise these rights, please contact us at:

info@rehapro.ch

You also have the right to lodge a complaint with the relevant data protection authority in your country of residence (EU) or with the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland.

9. Data Security

We implement appropriate technical and organisational measures, including restricted access, secure connections and reliable hosting services, to protect your personal data against unauthorised access, loss, destruction or disclosure.

Particular attention is given to protecting health-related information submitted through our forms.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be published on this page, together with the date of the latest update.

11. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Email: info@rehapro.ch

Cookie Policy

Last updated: 9 August 2026

1. What Is a Cookie?

A cookie is a small text file stored on your computer, tablet or smartphone when you visit our website.

Cookies allow information about your browsing activity to be stored and help improve your experience on our website.

2. Cookies We Use

Our website currently uses the following tools and cookies.

2.1 Strictly Necessary Cookies

These cookies are essential for the proper functioning of our website, including navigation, security and remembering your cookie consent preferences.

They do not require your consent.

2.2 Google Analytics

Google Analytics is used to measure website traffic and analyse visitor behaviour, including pages viewed, visit duration and traffic sources.

This information helps us improve our website content and services.

• Purpose: Statistical analysis and website improvement

• Data retention period: 14 months

• IP anonymisation: Enabled

• Consent required: Yes

2.3 Google Search Console

Google Search Console is used to monitor and improve our website's visibility in Google search results.

This tool primarily analyses aggregated data and does not install individual tracking cookies in your browser.

• Purpose: Monitoring organic search engine optimisation (SEO)

• Consent required: Not applicable (no user-side cookies)

3. Cookie Summary

The following cookies may be placed on your device when you visit our website:

CookieProviderPurposeDurationCategory

_gaGoogle AnalyticsDistinguishes individual users13 monthsAnalytics

_ga[ID]Google AnalyticsMaintains session state13 monthsAnalytics

_gidGoogle AnalyticsDistinguishes individual users24 hoursAnalytics

cookie_consentRehaProStores your cookie consent preferences12 monthsStrictly necessary

This list will be updated whenever additional tools or services are integrated into our website.

4. Managing Your Cookie Preferences

When you first visit our website, a cookie banner informs you about the use of cookies and allows you to:

• Accept all cookies

• Reject non-essential cookies (Google Analytics)

• Customise your preferences

You can change your preferences at any time by clicking the “Manage Cookies” link available at the bottom of each page of our website.

5. Managing Cookies Through Your Browser

You can configure your browser to reject cookies or notify you before they are installed.

• Google Chrome: Settings > Privacy and Security > Cookies

• Mozilla Firefox: Settings > Privacy & Security

• Safari: Preferences > Privacy

• Microsoft Edge: Settings > Cookies and Site Permissions

Please note: Disabling Google Analytics cookies will not affect your ability to browse our website, unlike certain strictly necessary cookies.

6. Cookie Consent Retention Period

Your cookie preferences are stored for 12 months.

After this period, you will be asked to provide your consent again.

7. Changes to the Tools We Use

This list will be updated as new tools are integrated into our website, such as marketing tools, social media integrations or online chat services.

We encourage you to review this page regularly.

8. Contact

For any questions regarding our use of cookies, please contact:

Email: info@rehapro.ch

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